Help & FAQs
Answers to our most common questions.
General
What is your Parts Replacement Policy?
Seasonal Visions International (SVI) offers replacement parts for damaged or defective animatronics. Complimentary replacement parts are available for qualifying requests made within 90 days of the original purchase date. To learn more visit our Parts Replacement Policy page.
What if I can't find the product or part I need on your website?
We currently support products from our 2025 season. Older products and unlisted parts are not supported by our parts replacement program.
My product is not working properly. How do I know which replacement part to order and ensure that it is compatible with my product?
Visit our Help Center for troubleshooting tips and replacement part suggestions, or contact us here. To identify the correct replacement part, refer to the product model number listed on your original item instruction sheet before ordering.
Are full products available for purchase, or do you only sell replacement parts?
We specialize in providing replacement parts for our Halloween and Holiday decor. We do not sell full-box products.
How can I contact Customer Service Team?
You can reach us by email at customerservice@svius.com or through our Contact Us form.
Do you offer discount codes, coupons, or special promotions?
We do not offer any special discount programs at this time. We encourage you to subscribe to our newsletter to stay informed about future promotions.
Do you offer wholesale or dealer programs?
For general business inquiries, please contact info@svius.com.
Ordering and Shipping
How do I cancel or modify an order after it's been placed?
Please contact us at orders@svius.com immediately to request any changes. We cannot guarantee changes as your order may already be in the shipping process.
Which countries do you ship to?
We currently ship to the United States, Canada, and Mexico.
How do I track my order?
You will receive tracking information in a separate email once your parts have shipped. Alternatively, you can track your order by logging into your account on our website.
How long does shipping take?
The orders usually ship within 5 business days. Delivery time depends on your location and the shipping method selected at checkout.
Do you offer expedited or overnight shipping?
We do not offer expedited or overnight shipping at this time.
How are shipping costs calculated?
Shipping cost is calculated automatically by UPS based on the part size, weight, and shipping address.
Returns, Refunds, and Replacements
What should I do if my replacement part arrives damaged or defective?
If your replacement part arrives damaged or is defective, email us at orders@svius.com. Please include photos of the parts to help us quickly assess and resolve the issue.
I ordered the wrong part. Can I exchange/get a refund for my replacement part purchase?
All sales made through our website are final. You can review our return and refund policy here.